SMTP

Heroix Longitude can send e-mail through two mechanisms: an internal SMTP engine and through a user-configured, external SMTP server. This dual approach was taken to accommodate users, minimizing initial configuration but allowing flexibility.

Heroix Longitude uses SMTP to mail:

- Administrative notices from the Web UI (e.g. new user notifications, password change notifications)
- Reports
- Alert Notifications from Longitude rules (use the Manage Action Rules function to enable mail notification for individual rules).

By default, Heroix Longitude uses an internal SMTP engine, called Aspirin, to send e-mail because the internal SMTP engine does not require any configuration from the user. This internal SMTP engine is like a mini send-only SMTP server running inside Heroix Longitude. Since it is not registered as a real SMTP server, some spam filters may interpret the e-mail it sends as spam. This may be the problem if you do not receive any e-mail from Heroix Longitude.

If a user-defined SMTP server has been configured, you may need to configure the MailFrom property to be an e-mail address that matches an account on the SMTP server. MailFrom is not a common component property - it will need to be configured for the following components:

• Rule Engine
• Web UI
• Upgrade Manager

Configure the property as follows:

1. Go to: Home >> Administration >> Component Management >> Manage Longitude Properties.
2. Click the component from the list above.
3. Click the Advanced button