Email

Is there a text or database log of alerts that get mailed out to users? We had a CorrelatedEvent set up that basically executed a stored procedure in a database which returned a 0 or 1 based on the age of the most recently inserted record in a table. Based on the value returned an email alert was to be sent out, however we had an episode where there was no data inserted into the table. Viewing the SLA, this CorrelatedEvent showed as Unacceptable, however, no one received an email alert about this event, even though an Action was set up for this event with a list of email ids.

If you receive an email about an event, but it doesn't appear in the Event Monitor, it's probable that the event has expired because the problem is no longer occurring. In order to see problems that occurred in the past, but may not be occurring now, you need to also view the expired events by unchecking the "Open Events" option.

Unable to save an email address with the following domain, @txt.att.net, in Longitude 6.1.2 or older
To fix this issue, please do the following :

Heroix Longitude can send e-mail through two mechanisms: an internal SMTP engine and through a user-configured, external SMTP server. This dual approach was taken to accommodate users, minimizing initial configuration but allowing flexibility.

Heroix Longitude uses SMTP to mail:

- Administrative notices from the Web UI (e.g. new user notifications, password change notifications)
- Reports
- Alert Notifications from Longitude rules (use the Manage Action Rules function to enable mail notification for individual rules).

Disable McAffee anti-MailWorm feature, which blocks port 25.

By default, Heroix Longitude uses an internal SMTP engine, called Aspirin, to send e-mail because the internal SMTP engine does not require any configuration from the user. This internal SMTP engine is like a mini send-only SMTP server running inside Heroix Longitude. Since it is not registered as a real SMTP server, some spam filters may interpret the e-mail it sends as spam. This may be the problem if you do not receive any e-mail from Heroix Longitude.

Lotus Notes is not supported as an email client.

Only Microsoft Outlook and Outlook Express are supported as email clients for viewing emailed reports.

If a user-defined SMTP server has been configured, you may need to configure the MailFrom property to be an e-mail address that matches an account on the SMTP server. MailFrom is not a common component property - it will need to be configured for the following components:

• Rule Engine
• Web UI
• Upgrade Manager

Configure the property as follows:

1. Go to: Home >> Administration >> Component Management >> Manage Longitude Properties.
2. Click the component from the list above.
3. Click the Advanced button