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What to do after you install Longitude
The Longitude Quick Start Guide provides more details and pictures, but the following is a quick overview of what to do after installation:
1) License the Management Console
Why don't I see the event I got emailed about in the Event Monitor?
If you receive an email about an event, but it doesn't appear in the Event Monitor, it's probable that the event has expired because the problem is no longer occurring. In order to see problems that occurred in the past, but may not be occurring now, you need to also view the expired events by unchecking the "Open Events" option.
6.1.2: Action rule won't save with certain email addresses
Unable to save an email address with the following domain, @txt.att.net, in Longitude 6.1.2 or older
To fix this issue, please do the following :
kb51: How does Longitude SMTP server work?
Heroix Longitude can send e-mail through two mechanisms: an internal SMTP engine and through a user-configured, external SMTP server. This dual approach was taken to accommodate users, minimizing initial configuration but allowing flexibility.
Heroix Longitude uses SMTP to mail:
- Administrative notices from the Web UI (e.g. new user notifications, password change notifications)
- Reports
- Alert Notifications from Longitude rules (use the Manage Action Rules function to enable mail notification for individual rules).
kb50: Longitude fails to send e-mail from server with McAffee Anti-Virus
Disable McAffee anti-MailWorm feature, which blocks port 25.
kb47: Heroix Longitude's internal SMTP server fails to send mail
By default, Heroix Longitude uses an internal SMTP engine, called Aspirin, to send e-mail because the internal SMTP engine does not require any configuration from the user. This internal SMTP engine is like a mini send-only SMTP server running inside Heroix Longitude. Since it is not registered as a real SMTP server, some spam filters may interpret the e-mail it sends as spam. This may be the problem if you do not receive any e-mail from Heroix Longitude.
kb44: Email reports cause Java Script error in Lotus Notes
Lotus Notes is not supported as an email client.
Only Microsoft Outlook and Outlook Express are supported as email clients for viewing emailed reports.
kb21: Longitude e-mails rejected by user-defined SMTP server
If a user-defined SMTP server has been configured, you may need to configure the MailFrom property to be an e-mail address that matches an account on the SMTP server. MailFrom is not a common component property - it will need to be configured for the following components:
- Rule Engine
- Web UI
- Upgrade Manager
Configure the property as follows:
- Go to: Home >> Administration >> Component Management >> Manage Longitude Properties.
- Click the component from the list above.
- Click the Advanced button
