Troubleshooting

Firefox 3.6 requires Selenium 1.04 or higher. If you are using these versions of Firefox and Selenium to create Internet macros for the Internet application, you will get an error message that Longitude is "unable to delete" a file named "parent.lock".

This is fixed by an updated selenium-server.jar file. To put this in place, do the following:

1. Download the updated selenium-server.jar file.
2. Stop the Longitude services.

In Longitude 6.2, if you suspend all collections in Manage Monitoring, the MONITOR APPLICATION, REMOVE APPLICATIONS, and SUSPEND APPLICATIONS buttons are not available on the page, and you will see the following message:

Data is not loaded. Please try again in a few minutes.

To display the suspended servers and the management buttons:

1. Go to the main Monitoring page.
2. In the Manage Applications menu, click the Add link
3. Register a ping transaction for a server that is not suspended

The full Management Console installation kit has an agent installation option. Some agents installed using this option in the 64 bit installation kit may have the following problems:

• In Administration >> Component Management >> Display Status, the agent status is displayed as red
• In Manage Monitoring, a test connection to the agent is successful, but you are unable to register collections

The following steps will fix this problem:

1. Log on to the agent computer with a Local Administrator account
2. Stop the Longitude services

While in Manage views if I click on a view to edit it and either add a filter or modify the description field the setting for images is set to default for that view. This happens even though I do NOT select update image button. So any placement of icons is lost and any custom background I set is set to the default map.

The SQL2005 application in Longitude collects data using both WMI and SQL Queries running over a JDBC connection. The following collections are made using JDBC:

• FailedJobs
• FrequentQueries
• Index
• LongestJobs
• WorstQueries

If the JDBC based collections are failing, try the following debug steps:

1. If the error message you receive includes a "Connection timed out" message, try restarting the Statistics Server, and then register the SQL2005 application again for the instance you would like to monitor.

The Sql_Processes task or the Sql_Locks task from SQL2000 application is failing in v6.2:

You got an email alerting you that either or both of these tasks are failing.
To fix this issue, please do the following :

The following error is occurring when you attempt to drill down on a report using Longitude v6.2 build 493:

You attempted to access a page that does not exist. Please contact Heroix support if the problem persists.
HTTP Error code: 400
Request: /webui/Displays/Reports/ReportRun/linkReport.do
Message: Invalid path /Displays/Reports/ReportRun/linkReport was requested

To fix this issue, please do the following:

To prevent "out of memory" issues during an upgrade, you can increase the maximum amount of memory the Upgrade Manager is allowed to use. This is done by modifying the Longitude\ApplicationManagerMain.lax file. Edit the file to add in or modify the line in bold below, between the LAX.NL.JAVA.LAUNCHER.MAIN.METHOD and the LAX.NL.VALID.VM.LIST sections. After the edit, please restart the Upgrade Manager service.

__________________________________________________________________________

# LAX.NL.JAVA.LAUNCHER.MAIN.METHOD
# --------------------------------

There can be a problem viewing the detail page for a down SLA in IE - when you try to get the details, the status bar will display "Downloading data http://0.0.0.0/...", and then the display an incorrect detail report.

The work around for the "Downloading data http://0.0.0.0/..." message in IE for SLA details is:

1) Hit Ctrl-F5 - you should see "Done" in the status bar
2) Click the "Back" button in the browser
3) Now you should either see the correct page, or a "Webpage has expired" page
4) If you see "Webpage has expired": click "Back" button on the browser, and re-run the report.