Longitude Statistics Server Service Stops Running Intermittently (64 bit Only)

Some customers on 64 bit operating systems have seen intermittent problems with the Longitude statistics server stopping. The problem has been traced to the JVM code and we are still working on a resolution for the issue.

The Longitude upgrade manager monitors the other Longitude components, and will restart the statistics server automatically. However, there will be a short period of time during which Longitude will be unable to collect data.

Until a complete fix is available, taking the following steps will minimize the statistics server down time:

1. Download this zip file and extract the contents. (Note: you will also need to do this on any 64 bit agents.)
    
2. Put the firenze-appman.jar file in Longitude/appman/lib and the lib_status.xml file in Longitude/appman/config.
    
3. Open Longitude\StatisticsServerMain.lax with notepad or wordpad.
    
4. On the line that begins with:
   lax.nl.java.option.additional=-Xms80
    
   add -XX:+UseSerialGC so the line reads:
   lax.nl.java.option.additional=-XX:+UseSerialGC -Xms80
    
5. Restart your Upgrade Manager and Statistics Server Services from Services.msc.

We will update this issue with a patch when one is available.