How Do I Modify or Change the Service Account?
If you need to update the service account password or change the account altogether please follow the instructions below.
- Log on to the Management Console (Or agent depending on which account needs to be modified.)
- Open up Services.msc and then open up the properties for the Heroix Longitude Statistics Server. Navigate to the Logon Tab.
- This where you can modify the service account. Domain accounts should be specified DOMAIN\Account and local accounts .\Account.
- After making any changes please restart the Statistics Server Service and the change is now in place.
We've got a Statistics server set up in a private network feeding back to our primary network and Longitude reporting server. We initially set the statistics service up using a local admin account and replicated that account to each server that we're monitoring inside the private network. We changed last night to a domain admin account, and I changed the stats service to use this new domain admin account via changing the serive logon on the statistics server. I restarted the service and everything is working fine, collections are flowing through the statistics server to the report server.
Here's the problem. I have a statistics dashboard set up to monitor live CPU %processor time, and that was not showing anything on the graphs after the change. There was no error, just no data. I had to click "modify" under each widget, and then actually change the statistic to something else, save the change, then wait for the main page to refresh once on it's cycle. Then I had to click "modify" again, change it back to %processor time, and then it would start showing live data. This was once for each widget on the page.
This is Windows on Windows, Enterpise Edition of Longitude, version 6.2.1 (build 521).
The issue you're seeing is most likely due to how the statistics dashboard connects to the statistics server. The dashboard maintains a persistent connection to the statistics server for each of the metrics it's collecting. If you restart the statistics server service (with or without an account change), the connections the dashboard was using are lost, and the dashboard freezes.
As you discovered, if you set up a new statistic, it will create a new connection for that statistic, and that will be collected correctly. The connections can also be re-established by closing and re-opening the dashboard.
If you close/reopen the dashboard, and you don't see the metrics update, please send over the details of the collections that are failing and the browser version you're using - we'll try to re-create the problem here.
I am installing 7.1 to get to the latest version, and it is not accepting my valid service account in the installation interface. I have tested the name and password w/ 'runas' on the server, and that works, so I know the account is good. I have been using it for Longitude for many years. However, sufficiently complex passwords for our environment are very long (20+ chars) and have special characters. Is this why the installer is unable to validate the account?
Depending on your password, it's possible that the installer can't process it. However, if you leave all fields for the user account information blank during the install, you will get a warning message about needing to use an account, but the install will proceed, and will default to the LocalSystem account. After the install, you can change the account for the Heroix Statistics Server Service in the Service applet.
