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You are hereSupport / Known Issues / 6.2: 64 bit Windows Agent displays unavailable status and is unable to collect data.

6.2: 64 bit Windows Agent displays unavailable status and is unable to collect data.

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Fri, 03/19/2010 - 15:28
Susan - Heroix
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Joined: 10/16/2009

The full Management Console installation kit has an agent installation option. Some agents installed using this option in the 64 bit installation kit may have the following problems:

  • In Administration >> Component Management >> Display Status, the agent status is displayed as red
  • In Manage Monitoring, a test connection to the agent is successful, but you are unable to register collections

The following steps will fix this problem:

  1. Log on to the agent computer with a Local Administrator account
  2. Stop the Longitude services
  3. Delete the following files in \Longitude\lib:
    • FzeTrackingLog.dll
    • FzeWmi0.dll
    • FzeWmi1.dll
    • Ntlmauth.dll
  4. Rename the following files in \Longitude\lib:
    • FzeTrackingLog.dll_64 to FzeTrackingLog.dll
    • FzeWmi0.dll_64 to FzeWmi0.dll
    • FzeWmi1.dll_64 to FzeWmi1.dll
    • Ntlmauth.dll_64 to Ntlmauth.dll
  5. Delete FzeWmi3.dll in \Longitude\appman\lib
  6. Rename FzeWmi3.dll_64 to FzeWmi3.dll in \Longitude\appman\lib
  7. Restart the Longitude services
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