kb81: Registration of Windows application fails with "Cannot parse system info"

If you attempt to add the Windows application and receive an error referencing "Cannot parse system info" this means that Longitude encountered a problem while autodiscovering the properties of the server. To work around this problem:

1. Open the Longitude Web Interface.
2. Go to the Manage Longitude Properties function (Adminstration » Component Management » Manage Longitude Properties).
3. Under the Management Station folder, click on the Statistics Server component link.
4. In the resulting properties display, click on the Advanced button.
5. In the resulting display, type in Windows for the DiscoveryDisabledApps property.
6. Click on the Save Changes button at the bottom of this screen.
7. Try to monitor the Windows application for the server again. If the registration succeeds, you can repeat the above steps and remove Windows from the DiscoveryDisabledApps property so that other registrations will collect system information when you configure Longitude to monitor the Windows application.

You can manually enter the system info for the server after it is registered as follows:

1. In Home » Monitoring » Manage Monitoring, click on the link for the server.
2. Fill in the system information.
3. Click Save Changes.