kb46: Alerts about Longitude task problems

Longitude will send an e-mail about task failures to the MailToForLongitudeProblems address. By default, this is the address entered during Longitude installation, but it can be changed in Administration >> Component Management >> Manage Longitude Properties >> [Consolidator,Rule Engine,Web UI,Upgrade Manager] >> ADVANCED.

Task failures are usually intermittent errors due to the RuleEngine component not being able to query the database. One task failure message generally does not indicate a significant problem.

If you receive repeated task failure messages - several times per day for the same task, or errors from the same Maintenance task for several consecutive days, please post the details of the errors in Ask the Community.

If possible, attach the task logs to the post with the task failure details. The task logs can be found in Administration >> Diagnostics >> Display Logs >> Rule Engine, or on the Longitude computer in the Longitude\engine\log directory. The naming convention for the logs is {Date}_task_{TaskName}_##.txt - please only post the logs from the days the task experienced errors.