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6.2: The Sql_Processes task or the Sql_Locks task from SQL2000 application is failing


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Alison - Heroix
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Joined: 10/16/2009

The Sql_Processes task or the Sql_Locks task from SQL2000 application is failing in v6.2:

You got an email alerting you that either or both of these tasks are failing.
To fix this issue, please do the following :

  1. Please grab the zip file at HeroixDownload link, which contains the three updated .xml files
  2. Please extract the files from the zip to the following folder: Longitude\applications\SQL2000\rules (overwrite existing files)
  3. Then restart both the Heroix Longitude WebUI and Heroix Longitude Engine services
  4. Please log back into UI and re-remonitor SQL2000 on one of your servers
    • Go to Monitoring -> Manage Applications
    • Click on one of the SQL2000 gears
    • Click Modify Properties on the bottom of the page
    • Click Monitor Application
  5. The errors should now stop occurring

Please contact Heroix Support if the problem persists