How do I remove an Agent?

In Version 6.2 you can remove an agent by going to Monitoring, Manage Applications, and then scrolling down to the bottom of the page and clicking Manage Remote Agents.

Versions Prior to 6.2

The only way to remove an Agent in versions prior to 6.2 and all devices that are being monitored by it so it no longer displays as being inactive is to remove it through the database. To do this you will need to either use SQL Studio or login using webSQL

To Use WebSQL
1. Open up a browser and navigate to http://localhost:7230/webdbm
2. The database is FZEDB1 and the username and password are the main username and password you specified during your install.

Once you are able to run SQL commands type in the following...
Select * From Agents

Note the agent ID of the machine you want to remove and then run the following to delete the agent.

Delete From Agents Where AgentID='(AgentID)'