kb36: Syslog listener fails on Linux agent

The Syslog application will set up a listener on UDP port 514 on the agent computer. On Linux computers, this port may be considered privileged, and the Longitude agent will not have access to it using a non-privileged account. To work around this, you can either configure the Syslog listener to use a different port (with port number > 1024), and configure your devices sending syslog messages to send messages on that port, or you can run the agent using a privileged account.

To set up the Longitude agent to use a privileged account, modify the Linux Longitude agent as follows:

1. On the Linux agent, edit the Longitude/bin/firenze_ss file
2. Modify the line:
   FIRENZE_USER={account}
   so that {account} is root or another account with sufficient privileges
3. Stop the Statistics Server:
   /etc/init.d/firenze_ss stop
4. Start the Statistics Server:
   /etc/init.d/firenze_ss start